Questions

What we get asked the most...
SIGN-WRITING
BESPOKE
HAND PAINTED & DISTRESSED FURNITURE
BESPOKE
BESPOKE
BESPOKE
BESPOKE

Questions

What we get asked the most...
SIGN-WRITING

I'm a paragraph. Click here to add your own text and edit me. It's easy.

BESPOKE

I'm a paragraph. Click here to add your own text and edit me. It's easy.

HAND PAINTED & DISTRESSED FURNITURE
BESPOKE
BESPOKE
BESPOKE
BESPOKE

Questions

What we get asked the most...
SIGN-WRITING

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BESPOKE
HAND PAINTED & DISTRESSED FURNITURE
BESPOKE
BESPOKE
BESPOKE
BESPOKE
SIGN-WRITING

I'm a paragraph. Click here to add your own text and edit me. Itghkghkgkhgkh's easy.

BESPOKE
HAND PAINTED & DISTRESSED FURNITURE
BESPOKE
BESPOKE
DO YOU DO CUSTOM & PERSONALISED ORDERS?

All of our products can be personalised with colour, design and text. We also do sign writing, please contact us for a free quick quote!

SIZING DETAILS

I state the size of my items in the item description, but if you require a product to be made to measure please get in touch.

CAN YOU MAKE ME AN ITEM YOU DON'T CURRENTLY SELL?

YES! I get lots of requests to make wooden bespoke household items and gifts that I don't currently sell, and some get so popular they make it onto my product selling list! 

Just send me your requirements, a picture helps if you have something specific in mind and I'll send you a proof of what it will look like and keep you updated during production. 

Check out our Facebook page for inspiration and items we've already created:
www.facebook.com/archerscrafts

GIFT WRAPPING & PACKAGING

We wrap each item in tissue paper, bubble wrap for protection and then brown paper/box to then be posted, but if your require special occasion wrapping please get in touch and we can do this for you, free of charge.

All of our wrapping is recyclable and we also use recycled tissue paper, bubble wrap and brown craft paper/bags!

ESTIMATED PROCESSING & SHIPPING TIMES

The time I need to prepare an order for shipping varies, but it is between 1-2 weeks. I will do my best to meet your shipping deadline if required quickly.

Delivery is between 2-5 days. Collection is possible, please contact us to make an appointment.

WHOLESALE AVAILABILITY

Archer's Crafts is currently accepting wholesale clients. Please contact us by e-mail archerscrafts@hotmail.com with your enquiry. All wholesale items can be made to your specific needs to sell in your store.

We do not fill any wholesale orders between November 10th and January 5th.

WHAT IS YOUR RETURNS POLICY?

Under the Distance Selling Regulations 2014, tailor-made and personalised goods cannot be refunded, returned or exchanged (unless they are damaged or do not fit the agreed design). Please double-check spelling and dates at the time of making the order, and check your personalisation options carefully before ordering, i.e. wood size, colour, wording, font style. If a mistake is made, please contact us within 24 hours of making the order to change your option. We always follow the customer instructions within their order carefully, and urge our customers to check their order before submitting.

Please see http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations#link-8 for more information regarding the Distance Selling Regulations.


We gladly accept returns only if the item is damaged or does not fit the agreed design. Contact me within 5 days of delivery with a picture of your item with its packaging stating the reason for return.

Archer's Crafts cannot be held responsible for return postage, so we recommend that you obtain proof of postage or use recorded delivery for high value items. Items must be posted back to us within 10 days of delivery. 

...but I haven't had a return or unhappy customer yet!

PRIVACY POLICY

I will only use your shipping and billing address, and contact information:

* To communicate with you about your order

* To fulfil your order

* For legal reasons (like paying taxes)

 

Hi everyone! 
If any of you lovelies who have ordered with Archer's Crafts or are going to this is our compliance with the new Data Protection Regulations so you know how your personal information is being stored. I know, its been very tedious getting huge amounts of emails to agree or opt in or out of something you've signed up for, but this is just to read!

From 25th May 2018, all businesses will be required to be GDPR (General Data Protection Regulation) compliant.
When you contact Archer's Crafts or myself personally for an order, I will collect personal information such as your name, address, contact number, email address and payment is through Paypal for which both parties are covered and I do not receive your bank details. 

I will only use your shipping, billing address, and contact information:
* To communicate with you about your order and delivery
* To fulfil your order
* For legal reasons (like paying taxes)
I may contact you via any of the contact details you have provided to discuss an order.
Your information is securely stored on a password protected device and is not shared with any third party or used as part of any third party digital marketing and it is not accessed by any third parties.
We currently do not use mailing lists or send out promotional information, so nothing to opt in or out of.

Your information, in the form of an order form and receipt is be kept by me, in a secure environment, for a maximum of 6 years as part of my records for my HMRC tax return, after which time it will be destroyed appropriately.

Thanks for reading!

© 2020, Archer's Crafts 

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